DOMAINS

LOCAL USER ACCOUNTS

ALIAS ACCOUNTS

EXTERNAL MAIL ACCOUNTS

EMAIL HANDLING

SECURITY  ANTI-SPAM

SECURITY  ANTI-VIRUS

SECURITY  ENCRYPTION

SECURITY  SMTP/POP3

SECURITY  GENERAL

Domains You can create an unlimited number of Domains e.g. companyname.com You can Import/Export Domains from different file formats. Top

Local User Mail Accounts You can: - create an unlimited number of Local User Accounts e.g. c.scott@companyname.com.   Note: admin@, postmaster@ and abuse@ come as standard. - import/export Local User Accounts from different file formats. - set up Mail Forwarding, Auto Response and Email Restrictions e.g. prohibit/enable emails to/from particular external mail accounts. - delete user accounts if inactive or older than X number of days. - set the FTP preferences for each user. - and so much more... Top

Alias Accounts You can create an unlimited number of Alias ('invented') Email Accounts for each local user account. For example: cscott@companyname.com is Cathy Scott's main email address. cathy@companyname.com can be created as an alias for her. Individuals can write to her at both addresses and she will receive them. - You can set up Auto-Response options for these alias addresses.  Auto-response can be scripted, standard or prohibited. - and so much more... Top

External Mail Accounts You can create an unlimited number of external mail accounts for each local user mail account. For example: c.scott@aol.com You can Import/Export External Mail Accounts from different file formats. And so much more... Top

Email Handling Super Fast Email Delivery & Receipt SnugServer will transmit mails using a multithreaded architecture which can be finely tuned to suit the power of your physical server. Inbound emails are processed by our carefully designed engine that balances performance with enhanced functionality. When SnugServer is sending attachments, it gives you the option of compressing them in Zip format.  This saves on bandwidth. SnugServer ensures that the connection domains of high frequency-use are cached so that emails sent to these domains is even faster i.e. the DNS server does not have to be contacted each time. Sending Emails - Emails sent via SMTP/ESMTP PROTOCOLS - Works with all leading internet email clients including MS Outlook, Eudora, Pegasus, etc. - User accounts can send one message to an unlimited number of recipients. - User accounts can send CC's and BCC's. - User accounts can send an unlimited number of Attachments of any size, depending of course on your server specification. - Supports multiple asynchronous SMTP connections. - Multithreaded Delivery Agent. - User accounts can send messages as HTML or plain text. Receiving Emails - Works with all leading internet email clients including MS Outlook, Eudora, Pegasus, etc. - Supports multiple asynchronous connections. - You can set a limit on the size of received email messages i.e. it upholds the ESMTP SIZE command. - Allows user accounts to leave messages on the Email Server. - User accounts can receive an unlimited number of Attachments of any size depending of course on your server specification. Undeliverable Emails Notification of undeliverable mail is sent to the user. Forwarding Emails You can allow users to forward their emails to particular forwarding addresse(s). You can give them the option of keeping a local copy of the forwarded mail. Leave Copy on Server A copy of both Sent and Received messages can be left on the server. Auto-Responders You can set the Auto-Response options for User Accounts to: - prohibit the user from sending any auto-response. - allow the user to send a standard auto-response. - allow the user to send a tailored script response. Top

SECURITY: Anti-Spamming                 What is Spam? SnugServer Spam scanner is done at the Server, so that spam emails never reach the Inbox and only authentic mails are seen by the user. Most anti-spamming software works on spam at Email Client level where the spam has already reached the Inbox, not so with Snug, it works at Server level. SnugServer's Anti-Spam engine uses Plug-in architecture, therefore you can even create your own Plug-in. SnugServer uses the very latest in superior Anti-Spamming plug-in techniques: Tracking Email Killer (HTML Emails): scans emails for External Image Links, <IFRAME>, HTML comments, Scripts and random characters after HTML attributes and classifies them as Spam.  Bayesian Spam Filters: calculates the probability of a message being spam based on its contents. They learn from spam and from good mail, resulting in a very robust efficient anti-spam approach, that returns hardly any false positives.  This method analyses the email Header and Body. Spam IP Filtering (Internet Blacklist ORDB Filtering): checks the ORDB (Open Relay Databases) for IP addresses of Known Spammers, and therefore prohibits contact with them. BW List Filtering (Friends/Enemies List Filtering): you enter email addresses or IP's into the Black list or the White list so Snug knows what to prohibit/allow. Regular Expression: you enter spam words used regularly and mark them as Spam.  This method analyses the email Header and Body. Email Attachment Filtering: You can decide what attachments are allowed travel through SnugServer and whether those attachments should be quarantined, deleted or compressed. Strips Attachments: You can configure SnugServer to strip Attachments from Emails.  This will protect you from any known attacks on MIME emails used by viruses in order to spread themselves. Strips HTML: You can configure SnugServer to strip HTML from Emails.  Hackers/virus writers can embed code to trigger commands in HTML mail. This will protect you from any known attacks on HTML emails. You can control access to your SnugServer by: Banning or Allowing certain IP Addresses Banning or Allowing certain Countries Anti-Spam Plugin Engine WITHOUT Snug Anti-Spam Protection all spam emails go straight into the INBOX EVEN IF you have Anti-Spam software installed  on your computer Typical Anti-Spam software works on the Email Client SnugServer's Anti-Spam Engine works on the Email Server, So the User never gets to see Spam. Top SECURITY: Anti-Virus Interfaces with any VSAPI compliant Virus scanner. All emails/news articles and attachments are virus checked. On the FTP Server all files are virus checked.   Quarantine is in operation. Top SECURITY: Encryption                  What is S/MIME?       What is SSL/TLS? SSL & TLS Security SnugServer gives users the choice of using the SSL Protocol (Secure Socket Layer)/TLS (Transport Layer Security) Protocol when transmitting any data across the Internet.  This includes sending/receiving emails, news, file transfer using the Snug FTP Server and any Internet browsing using the Snug Web Browser. The type of encryption  used depends on what authentication type (SSL/TLS) the external server allows.  See Encryption explained. Digital Certificates SnugServer allows you to create your own Digital Certification Key to ensure secure communication.  It also allows you to become a Certification Authority whereby you can then authenticate your Digital Key.  What is a Digital Certificate? S/MIME SnugServer digitally encodes emails using S/MIME.  S/MIME (Secure Multi-Purpose Internet Mail Extensions) is a secure method of sending e-mail that uses the RSA encryption system. RSA (Rivest-Shamir-Adleman) is an Internet encryption and authentication system that uses an algorithm developed in 1977 by Ron Rivest, Adi Shamir, and Leonard Adleman. The RSA algorithm is the most commonly used encryption and authentication algorithm. S/MIME was created to solve email interception and forgery.  The objective of S/MIME is to protect sensitive data from prying eyes. The two basic features of this type of security are privacy (only the intended recipient can read the message) and authentication (the recipient can be assured of the identity of the sender).                          S/MIME Incoming S/MIME Outgoing Top SECURITY: SMTP/POP3 Authentication Login SMTP/ESMTP Authentication Login Security SnugServer uses SASL (Simple Authentication & Security Layer) which supports the following types of Authentication: Note: the type of Authentication actually used is dependent on what the Email Client actually supports. CRAM-MD5 (Challenge-Response Authentication Mechanism) The server sends a challenge to the client in the form of a string of random digits, a timestamp and server domain name.  The client responds with a string containing the user name and a keyed-MD5 digest value which consists of the users password (in encrypted format). For example: Server:  54545@645869512@aol.com Client:  cscott 49d8a54542gg8f4454546 PLAIN Login using Plain text. LOGIN cscott@abc.com POP3 Authentication Login Security SnugServer allows for the following types of authentication: CRAM-MD5 (Challenge-Response Authentication Mechanism) PLAIN Login using Plain text. LOGIN cscott@abc.com Top SECURITY: General Security General Security If you are using your ISP as a mail server, there is always the possibility that outsiders could be reading your email messages. This could prove an issue with confidential information e.g. bank/tax details, credit card information and so on. Snug Server offers you that security.  Delivery and receipt of emails is handled by your own company. Global Company Disclaimer You can add a company disclaimer at the end of each email sent. Example Disclaimer The information contained in this e-mail is confidential and may be privileged. It is intended only for the addressee(s) stated above. If you are not an addressee, any use, dissemination, distribution, publication, or copying of the information contained in this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately notify us by telephone at ________ or e-mail us at ______@________ and delete the e-mail from your system. Thank you for your co-operation. Top